Terms and Conditions of Sale
1. General
1.1. Definitions – The ‘customer’ means the person(s) making the purchase from the company. The ‘company’ means Twilight Interiors Ltd. The ‘addressee’ means the person(s) named on the order. The ‘contract’ means the terms and conditions and any other special conditions as agreed separately in writing. The ‘goods’ means any products supplied by the company. The ‘works’ means the installation or fixing of any goods on site.
1.2. Parties to the contract – The contract is between the customer and the company. The addressee if not the customer (i.e. builder, architect etc) is not liable to these terms and conditions unless specified by the customer in writing.
1.3. Limitation of liability - The Company shall not be liable for any loss or damage arising from a direct of indirect result of the company’s performance.
1.4. Law – The company and customer submit to the exclusive jurisdiction of the English courts even when the customer is located outside or not a citizen of England.
1.5. Variations – No variations to the contract will be binding unless and until accepted by the company in writing.
1.6. Statutory approvals – The customer shall ensure that planning permission, building regulations and any other approvals have been obtained and are valid. Prior to the commencement of any works. The company is entitled to assume that the customer has adhered to this and is not liable for expenses that should occur if this is not the case.
1.7. Removal of waste – Removal of existing furniture or the customer’s goods will be subject to a charge on the necessary disposal costs under current valid legislation. The company will dismantle and remove items or waste materials to a designated skip on site. The skip hire will be the responsibility of the customer. The company does not hold a waste carriers licence and is not permitted to carry any waste materials from site if the customer has requested not to have a skip on site it is at their responsibility and cost all waste materials are removed. Plasterboard, electrical, refrigeration units, gas hobs and any other waste according to current legislation that needs to be removed is at the customers cost unless otherwise specified.
1.8. 3rd Party’s – Where 3rd party contractors for the supply and fit of Granite, Corian and other types of worktops are used if the company is not undertaken the works prior to the installation of worktops the customer will be required to insure all pre template and installation requirements have been met, these can be made available on request, if they have not been met the customer will be liable for any charges the company may incur from the 3rd party.
1.9. The company will hold the customers personal data and will not share it with any other 3rd parties not relating to the project.
1.10. The company reserves the right for to take pictures before and after of any projects and can use them for marketing purposes. No personal data or testimonials will be used without prior permission of the customer.
1.11. The company accepts no responsibility or will be liable for any charges for existing products or goods not supplied or installed by the company.
1.12. Once an order has been placed it is the customer’s responsibility to insure all plans, drawings, designs and dimensions are satisfactory and the company will accept no responsibility and liability due to errors or commissions.
2. Quotations and orders
2.1. No order placed in response to the company’s quotations will be binding unless and until accepted by the company in writing,
2.2. Quotations submitted by the company shall remain open for acceptance for a period of 14 days from the date specified on the quotation, unless otherwise specified in writing.
2.3. Once orders/quotations have been signed by the customer from the date as stated it then becomes a binding contract. The customer is then bound to all terms, conditions and monies as stated. Any amendments then made by the customer from this date will be at the customer’s expense.
2.4. Should the customer require extra works by the company after an order has been made the company will produce a further contract for the works.
2.5. Should extra works need to be made that are not specified within the written quotation then these works will be charged accordingly and the customer will be liable for any further costs.
2.6. Samples are a guide therefore may not portray natural formations or overall colour expectations, the company will endeavour to make the customer aware of such formation or colour changes it is the customer responsibility to make sure they are happy with their choices prior to placing an order.
2.7. Natural products (Granite, marble, stone and wood etc) our subject to variation and may not reflect the samples provided by the company. It is the customer’s responsibility to ensure they are happy with their choices prior to placing an order.
3. Price and payment
3.1. All prices are in British poundsand all payments shall be made in British pounds.
3.2. The price payable to the company by the customer for goods and works is as set out in the quotations.
3.3. All goods are sold ‘ex works’ unless otherwise stated.
3.4. All prices are net and are subject to vat unless otherwise stated.
3.5. Prices are only binding if agreed in writing by the company. Where verbal agreements have been made these prices are still subject to vat and not binding.
3.6. The company reserves the right to not deliver and instead refund the cost of any items should they become unavailable through our normal suppliers after the items have been purchased by the customer.
3.7. Payments can be made using cash, cheque and bankers draft by mail or in person made payable to Twilight Interiors Ltd, or by direct bank transfer.
3.8. Payment terms for the supply of goods are 50% of all goods on confirmation of order and 50% prior to delivery date as specified by the company. Payments must be in cleared funds. The company reserves the right not to deliver until cleared funds have been made.
3.9. Payment terms for any works carried out by the company are as agreed in writing or for monies to be paid on practical completion of any works as itemised. The term practical completion is that the works have been carried out to a point where they are operational.
3.10. In the event that works cannot be complete due to late delivery’s, damages or events out of the company’s control the customer reserves the right to hold back 15% of the monies for that said element of works till complete.
3.11. All monies for work are to be paid in full when complete to the quality and standards as set out in clauses
3.12. The company retains ownership and may remove all goods supplied without notice until payment in full has been made by the customer to the company. This is for all goods, works and works arranged by the company.
3.13. The company may provide goods or works on a credit basis. In these terms all payments are due in full no later than 7 days from the date of invoice. The company reserves the right to charge interest on overdue accounts at the rate of 4% per annum above Barclays Bank PLC base rate.
3.14. Failure to pay for any goods and works shall entitle the company to suspend further deliveries or work on the same order or other order from the customer without prejudice to any other right.
3.15. In case of non-payment of the company’s invoices on the due date, an interest payment for late payment is added. The company may also charge the customer with the cost of collecting the any overdue sum; this may include charges made by a third party debt collection company acting on the company’s behalf.
3.16. The payment of the customers deposit is confirmation and approval of all drawings and quotations. The payments are also confirmation of the terms and conditions as set out and are viewed as binding.
3.17. Granite, Corian or any other worktop type where a 3rd party is used prices on the quotations may change and are subject to final template. Should there be an increase in price then the amount will be payable on the date of fitting the said worktops. Should there be a decrease in price then this will be either refunded after the worktops have been fitted or reflected in the final invoice.
3.18. Any extra works that the company has undertaken or an order has been accepted for will be payable on completion of the said works. If the works have made changes to the existing order then this will be reflected in the final invoice.
3.19. The company reserves the right to withhold any certificates for electrical or gas plumbing works until the final invoices have been paid in full.
4. Cancellation, returns and replacements
4.1. Once the customer has signed and paid a deposit for the supply of any goods the deposit is non-refundable and any further costs incurred due to cancellation will be charged accordingly by the company.
4.2. Returns by the customer are at the discretion of the company and refunds will only be issued if agreed by the company.
4.3. Any goods the customer wishes to return must be done so to the address as specified by the company and at the customer’s expense. The goods must be received in a new and re-sellable conditions with all packaging supplied when new. The responsibility for the goods remains the customers until the company has inspected the returned goods and confirmed that they are in acceptable condition.
4.4 The customer will be charged any re-stocking fees or charges that the company occurs from their supplier for the return of the said goods.
4.5 The company will refund the price of the goods minus any charges by direct banks transfer or cheque.
4.6. In the case of made to measure items which includes all cabinets, drilled doors, worktops and any bespoke items the customer remains liable for the full price of such items once an order has been placed.
4.7. Any missing or faulty items reported within 2 days of delivery will be replaced or repaired. The company has the right to repair rather than replace if deemed appropriate by the company.
4.8. When painted products are used it is normal for retouching to be necessary after the items have been installed. This may be due to variation in the painted finish as well as minor flacking of the paint during delivery and installation. The company cannot be held responsible for such work nor accept refunds, returns or cancellations because of the above.
4.9. Any faulty items found by the customer that are reported within the specified time scale as set out in clause (4.7) that is to be replaced or repaired must be made available by the customer at a time specified by the company.
4.10. Ifgoods are not made available by the customer for replacement or repair then the customer will forfeit the right for replacement and repair and will remain liable for the items cost.
4.11. The matching of carcass board and door colours is subjective and the company’s choice of colour is final. It is the customer’s responsibility to obtain a sample of the carcass board and notify the company of any special requirements prior to placing an order. No refund or replacements will be offered once the order has been accepted.
4.12. The customer remains liable for the cost of any works that are to be supplied or arranged by the company if cancelled by the customer once an order has been placed. The company(s) or personal carrying out the specified works that are cancelled has the right to charge the customer 25% of the order value of the work specified.
5. Completion and delivery
5.1. Delivery in most cases will be made direct from the company’s manufacturer, distributor or supplier.
5.2. Delivery/start times and dates are given in good faith and are an indication only. The company cannot be held responsible for any direct or indirect expenses caused due to late delivery. The company will always do everything within their power to keep to a delivery date, but there may be reason outside of their control that causes delay.
5.3. The company will always inform the customer of any predicted delays as soon as practically possible.
5.4. Late delivery does not constitute a reason for the customer to cancel, refuse or delay payment.
5.5. The company reserves the right to deliver the goods in more than one visit when deemed necessary.
5.6. The company will not be liable for any expenses due to the delivery of items made in more than one delivery after the specified delivery date.
5.7. The company remains responsible for the goods until delivered. Once the goods are within the customer’s house the customer takes responsibility of the goods.
5.8. The customer is responsible for informing the company of any difficult conditions at the delivery address. The company reserves the right to leave the goods in a safe and secure location chosen by the delivery team should this be necessary.
5.8. The customer or a customer representative, this could be someone working in conjunction with the company, must be present to receive the delivery and sign for it.
5.9. Delivery’s unless otherwise specified will be made by a one man team and it is the customer’s responsibility to ensure there is an able bodied person to help un-load the delivery with supply only orders.
5.10. It is advised that the customer inspects the goods upon delivery. Any claims of missing items or damages must be made to the company within 24 hours of the delivery. Any claims after this period will not be accepted.
5.11. In cases where the company are undertaking or arranging works any damages or unsatisfactory work must be reported to the company within 2 days of practical completion. Any claims after this period will not be accepted.
5.12. If deliveries cannot be made due to no one being present or access not being available the customer will be liable for any re-delivery and storage charges.
5.13. If works cannot start on the date specified because of delays caused by the customer the customer maybe liable for charges or loss of earnings the company occurs.
6. Quality and standards
6.1. All units are manufactured from the highest quality MFC boards are 18mm thick with 18mm back panels in base units and 8mm back panels in wall units.
6.2. All units are colour matched to the door to best match available by the company’s manufacturers recommendations.
6.3. All units are of cam and dowelled construction.
6.4. All units are edged with a 2mm thick pvc edging to all front edges and remaining edges 0.4mm apart from on budget ranges.
6.5. All base and wall units have adjustable shelves.
6.6. All units are supplied with clip on hinges and are soft close where possible, with soft close drawers where possible unless otherwise specified.
6.7. All base units are supplied with elephant style adjustable legs.
6.8. All appliances supplied by the company are subject to the manufactures quality standard.
6.9. All units fitted by the company shall be within a +/- 5mm tolerance.
6.10. Laminate style worktops are subject to the manufactures standards and tolerances and if fitted by the company will be done so to the manufactures guidelines. They will be fitted with a tolerance gap on the back edges no greater than 10mm. With the worktop joint being no greater than 2mm thick.
6.11. Granite, Corian or any other worktop style/type supplied and fitted by the company’s supplier will be subjected to the company’s supplier’s terms and conditions and are available on request. If not requested by the customer the company has the right to hold the customer liable to any charges that the company occurs by their supplier if there terms and conditions are not met.
6.12. All gas plumbing works will be carried out to British standards by only a qualified gas safety registered plumber and all necessary certificates will be issued on completion of any works when works have been paid for in full as clause 3.19.
6.13. All electrical works will be carried out to the current British regulations by only qualified professional. All works will be Part P certificated if necessary and will be issued on receipt of final payments.
7. Warranties and guarantees
7.1. All cabinets and units are guaranteed for a period of 12 years and will be replaced due to poor material or workmanship if defects are found within this period.
7.2. All doors are guaranteed for a period of 3 years if defects are found due to faulty materials or poor workmanship.
7.3. All wireworks and accessories are guaranteed for a period of 2 years.
7.4. Laminate worktops are guaranteed for a period of 5 years due to poor workmanship or faulty material.
7.5. All Granite, Corian or any other worktop style supplied and fitted by a 3rd party contractor are covered by the 3rd party’s warranties and guarantees and are available on request.
7.6. All works carried out or arranged by the company with exception of 3rd party worktop suppliers, building and electrical work will be guaranteed for a period of 2 years.
7.7. All works not covered by the company’s 2 year guarantee will be covered by the 3rd party’s guarantees and can be made available on request.
7.8. The company shall not be liable for any claim whatsoever arising to or indirectly from or attributable to;
7.7.1. All natural products are subject to colour change and the company will not be responsible for changes in colour due to the exposure of natural light.
7.7.2. Accidental damages (a sudden and unintentional event resulting in rip, tear, burn, scratch, puncture or scuff) to components of any product.
7.7.3. Failure to comply with the manufactures or suppliers instructions for the care and use of goods.
7.7.4. The incorrect use/application of any cleaning substances or material.
7.7.5. Damage for which cause cannot be identified.
7.7.6. Damage during transit, storage, neglect, abuse or misuse of any goods.
7.7.7. General wears and tears consistent with age and usage.
7.7.8. Dye transfer from non-colourfast plastics fabrics and clothing.
7.7.9. Damaged caused by contractors.
7.7.10. Any incidence of staining.
7.7.11. Consequential loss of whatsoever nature and loss of the product.
7.7.12. Animal/bird damage (including damaged caused by wild animals/birds or domestic pets including extensive scratching or chewing), termites, insects, moths or vermin.
7.7.13. Fire, scorching, heat damage, flood, burst pipes (including radiator leaks and spillages), sunlight, wind or weather, theft or any similar external cause.
7.7.14 Use of goods other than for private and domestic use.
7.7.15. Civil commotion, terrorism, riot or insurrection, war or any act incidental to war (whether declared or not)
7.7.16. Any goods situated outside the territorial limits.
7.7.17. Cost, expenses or other financial loss in addition to the cost of servicing the guarantee (according to terms and conditions of the guarantee).
7.7.18. Any cause claimed for under any other insurance policy.
7.7.19. Natural characteristics of goods (such as solid woods, marble and stone etc). Natural products will move and the company accepts no responsibility for damage caused directly or indirectly by the movement of any such goods.
7.9. All appliances supplied by the company are covered by the manufactures guarantees and warranties. After completion of works it is the customer responsibility to register any goods.
7.10. All claims that may occur that are covered under the company’s guarantees will be subject to inspection and an un-bias 3rd party professional in the particular defect may need verify. The cost or charge of any 3rd party to inspect the said defect will be at the customer’s expense.
1.1. Definitions – The ‘customer’ means the person(s) making the purchase from the company. The ‘company’ means Twilight Interiors Ltd. The ‘addressee’ means the person(s) named on the order. The ‘contract’ means the terms and conditions and any other special conditions as agreed separately in writing. The ‘goods’ means any products supplied by the company. The ‘works’ means the installation or fixing of any goods on site.
1.2. Parties to the contract – The contract is between the customer and the company. The addressee if not the customer (i.e. builder, architect etc) is not liable to these terms and conditions unless specified by the customer in writing.
1.3. Limitation of liability - The Company shall not be liable for any loss or damage arising from a direct of indirect result of the company’s performance.
1.4. Law – The company and customer submit to the exclusive jurisdiction of the English courts even when the customer is located outside or not a citizen of England.
1.5. Variations – No variations to the contract will be binding unless and until accepted by the company in writing.
1.6. Statutory approvals – The customer shall ensure that planning permission, building regulations and any other approvals have been obtained and are valid. Prior to the commencement of any works. The company is entitled to assume that the customer has adhered to this and is not liable for expenses that should occur if this is not the case.
1.7. Removal of waste – Removal of existing furniture or the customer’s goods will be subject to a charge on the necessary disposal costs under current valid legislation. The company will dismantle and remove items or waste materials to a designated skip on site. The skip hire will be the responsibility of the customer. The company does not hold a waste carriers licence and is not permitted to carry any waste materials from site if the customer has requested not to have a skip on site it is at their responsibility and cost all waste materials are removed. Plasterboard, electrical, refrigeration units, gas hobs and any other waste according to current legislation that needs to be removed is at the customers cost unless otherwise specified.
1.8. 3rd Party’s – Where 3rd party contractors for the supply and fit of Granite, Corian and other types of worktops are used if the company is not undertaken the works prior to the installation of worktops the customer will be required to insure all pre template and installation requirements have been met, these can be made available on request, if they have not been met the customer will be liable for any charges the company may incur from the 3rd party.
1.9. The company will hold the customers personal data and will not share it with any other 3rd parties not relating to the project.
1.10. The company reserves the right for to take pictures before and after of any projects and can use them for marketing purposes. No personal data or testimonials will be used without prior permission of the customer.
1.11. The company accepts no responsibility or will be liable for any charges for existing products or goods not supplied or installed by the company.
1.12. Once an order has been placed it is the customer’s responsibility to insure all plans, drawings, designs and dimensions are satisfactory and the company will accept no responsibility and liability due to errors or commissions.
2. Quotations and orders
2.1. No order placed in response to the company’s quotations will be binding unless and until accepted by the company in writing,
2.2. Quotations submitted by the company shall remain open for acceptance for a period of 14 days from the date specified on the quotation, unless otherwise specified in writing.
2.3. Once orders/quotations have been signed by the customer from the date as stated it then becomes a binding contract. The customer is then bound to all terms, conditions and monies as stated. Any amendments then made by the customer from this date will be at the customer’s expense.
2.4. Should the customer require extra works by the company after an order has been made the company will produce a further contract for the works.
2.5. Should extra works need to be made that are not specified within the written quotation then these works will be charged accordingly and the customer will be liable for any further costs.
2.6. Samples are a guide therefore may not portray natural formations or overall colour expectations, the company will endeavour to make the customer aware of such formation or colour changes it is the customer responsibility to make sure they are happy with their choices prior to placing an order.
2.7. Natural products (Granite, marble, stone and wood etc) our subject to variation and may not reflect the samples provided by the company. It is the customer’s responsibility to ensure they are happy with their choices prior to placing an order.
3. Price and payment
3.1. All prices are in British poundsand all payments shall be made in British pounds.
3.2. The price payable to the company by the customer for goods and works is as set out in the quotations.
3.3. All goods are sold ‘ex works’ unless otherwise stated.
3.4. All prices are net and are subject to vat unless otherwise stated.
3.5. Prices are only binding if agreed in writing by the company. Where verbal agreements have been made these prices are still subject to vat and not binding.
3.6. The company reserves the right to not deliver and instead refund the cost of any items should they become unavailable through our normal suppliers after the items have been purchased by the customer.
3.7. Payments can be made using cash, cheque and bankers draft by mail or in person made payable to Twilight Interiors Ltd, or by direct bank transfer.
3.8. Payment terms for the supply of goods are 50% of all goods on confirmation of order and 50% prior to delivery date as specified by the company. Payments must be in cleared funds. The company reserves the right not to deliver until cleared funds have been made.
3.9. Payment terms for any works carried out by the company are as agreed in writing or for monies to be paid on practical completion of any works as itemised. The term practical completion is that the works have been carried out to a point where they are operational.
3.10. In the event that works cannot be complete due to late delivery’s, damages or events out of the company’s control the customer reserves the right to hold back 15% of the monies for that said element of works till complete.
3.11. All monies for work are to be paid in full when complete to the quality and standards as set out in clauses
3.12. The company retains ownership and may remove all goods supplied without notice until payment in full has been made by the customer to the company. This is for all goods, works and works arranged by the company.
3.13. The company may provide goods or works on a credit basis. In these terms all payments are due in full no later than 7 days from the date of invoice. The company reserves the right to charge interest on overdue accounts at the rate of 4% per annum above Barclays Bank PLC base rate.
3.14. Failure to pay for any goods and works shall entitle the company to suspend further deliveries or work on the same order or other order from the customer without prejudice to any other right.
3.15. In case of non-payment of the company’s invoices on the due date, an interest payment for late payment is added. The company may also charge the customer with the cost of collecting the any overdue sum; this may include charges made by a third party debt collection company acting on the company’s behalf.
3.16. The payment of the customers deposit is confirmation and approval of all drawings and quotations. The payments are also confirmation of the terms and conditions as set out and are viewed as binding.
3.17. Granite, Corian or any other worktop type where a 3rd party is used prices on the quotations may change and are subject to final template. Should there be an increase in price then the amount will be payable on the date of fitting the said worktops. Should there be a decrease in price then this will be either refunded after the worktops have been fitted or reflected in the final invoice.
3.18. Any extra works that the company has undertaken or an order has been accepted for will be payable on completion of the said works. If the works have made changes to the existing order then this will be reflected in the final invoice.
3.19. The company reserves the right to withhold any certificates for electrical or gas plumbing works until the final invoices have been paid in full.
4. Cancellation, returns and replacements
4.1. Once the customer has signed and paid a deposit for the supply of any goods the deposit is non-refundable and any further costs incurred due to cancellation will be charged accordingly by the company.
4.2. Returns by the customer are at the discretion of the company and refunds will only be issued if agreed by the company.
4.3. Any goods the customer wishes to return must be done so to the address as specified by the company and at the customer’s expense. The goods must be received in a new and re-sellable conditions with all packaging supplied when new. The responsibility for the goods remains the customers until the company has inspected the returned goods and confirmed that they are in acceptable condition.
4.4 The customer will be charged any re-stocking fees or charges that the company occurs from their supplier for the return of the said goods.
4.5 The company will refund the price of the goods minus any charges by direct banks transfer or cheque.
4.6. In the case of made to measure items which includes all cabinets, drilled doors, worktops and any bespoke items the customer remains liable for the full price of such items once an order has been placed.
4.7. Any missing or faulty items reported within 2 days of delivery will be replaced or repaired. The company has the right to repair rather than replace if deemed appropriate by the company.
4.8. When painted products are used it is normal for retouching to be necessary after the items have been installed. This may be due to variation in the painted finish as well as minor flacking of the paint during delivery and installation. The company cannot be held responsible for such work nor accept refunds, returns or cancellations because of the above.
4.9. Any faulty items found by the customer that are reported within the specified time scale as set out in clause (4.7) that is to be replaced or repaired must be made available by the customer at a time specified by the company.
4.10. Ifgoods are not made available by the customer for replacement or repair then the customer will forfeit the right for replacement and repair and will remain liable for the items cost.
4.11. The matching of carcass board and door colours is subjective and the company’s choice of colour is final. It is the customer’s responsibility to obtain a sample of the carcass board and notify the company of any special requirements prior to placing an order. No refund or replacements will be offered once the order has been accepted.
4.12. The customer remains liable for the cost of any works that are to be supplied or arranged by the company if cancelled by the customer once an order has been placed. The company(s) or personal carrying out the specified works that are cancelled has the right to charge the customer 25% of the order value of the work specified.
5. Completion and delivery
5.1. Delivery in most cases will be made direct from the company’s manufacturer, distributor or supplier.
5.2. Delivery/start times and dates are given in good faith and are an indication only. The company cannot be held responsible for any direct or indirect expenses caused due to late delivery. The company will always do everything within their power to keep to a delivery date, but there may be reason outside of their control that causes delay.
5.3. The company will always inform the customer of any predicted delays as soon as practically possible.
5.4. Late delivery does not constitute a reason for the customer to cancel, refuse or delay payment.
5.5. The company reserves the right to deliver the goods in more than one visit when deemed necessary.
5.6. The company will not be liable for any expenses due to the delivery of items made in more than one delivery after the specified delivery date.
5.7. The company remains responsible for the goods until delivered. Once the goods are within the customer’s house the customer takes responsibility of the goods.
5.8. The customer is responsible for informing the company of any difficult conditions at the delivery address. The company reserves the right to leave the goods in a safe and secure location chosen by the delivery team should this be necessary.
5.8. The customer or a customer representative, this could be someone working in conjunction with the company, must be present to receive the delivery and sign for it.
5.9. Delivery’s unless otherwise specified will be made by a one man team and it is the customer’s responsibility to ensure there is an able bodied person to help un-load the delivery with supply only orders.
5.10. It is advised that the customer inspects the goods upon delivery. Any claims of missing items or damages must be made to the company within 24 hours of the delivery. Any claims after this period will not be accepted.
5.11. In cases where the company are undertaking or arranging works any damages or unsatisfactory work must be reported to the company within 2 days of practical completion. Any claims after this period will not be accepted.
5.12. If deliveries cannot be made due to no one being present or access not being available the customer will be liable for any re-delivery and storage charges.
5.13. If works cannot start on the date specified because of delays caused by the customer the customer maybe liable for charges or loss of earnings the company occurs.
6. Quality and standards
6.1. All units are manufactured from the highest quality MFC boards are 18mm thick with 18mm back panels in base units and 8mm back panels in wall units.
6.2. All units are colour matched to the door to best match available by the company’s manufacturers recommendations.
6.3. All units are of cam and dowelled construction.
6.4. All units are edged with a 2mm thick pvc edging to all front edges and remaining edges 0.4mm apart from on budget ranges.
6.5. All base and wall units have adjustable shelves.
6.6. All units are supplied with clip on hinges and are soft close where possible, with soft close drawers where possible unless otherwise specified.
6.7. All base units are supplied with elephant style adjustable legs.
6.8. All appliances supplied by the company are subject to the manufactures quality standard.
6.9. All units fitted by the company shall be within a +/- 5mm tolerance.
6.10. Laminate style worktops are subject to the manufactures standards and tolerances and if fitted by the company will be done so to the manufactures guidelines. They will be fitted with a tolerance gap on the back edges no greater than 10mm. With the worktop joint being no greater than 2mm thick.
6.11. Granite, Corian or any other worktop style/type supplied and fitted by the company’s supplier will be subjected to the company’s supplier’s terms and conditions and are available on request. If not requested by the customer the company has the right to hold the customer liable to any charges that the company occurs by their supplier if there terms and conditions are not met.
6.12. All gas plumbing works will be carried out to British standards by only a qualified gas safety registered plumber and all necessary certificates will be issued on completion of any works when works have been paid for in full as clause 3.19.
6.13. All electrical works will be carried out to the current British regulations by only qualified professional. All works will be Part P certificated if necessary and will be issued on receipt of final payments.
7. Warranties and guarantees
7.1. All cabinets and units are guaranteed for a period of 12 years and will be replaced due to poor material or workmanship if defects are found within this period.
7.2. All doors are guaranteed for a period of 3 years if defects are found due to faulty materials or poor workmanship.
7.3. All wireworks and accessories are guaranteed for a period of 2 years.
7.4. Laminate worktops are guaranteed for a period of 5 years due to poor workmanship or faulty material.
7.5. All Granite, Corian or any other worktop style supplied and fitted by a 3rd party contractor are covered by the 3rd party’s warranties and guarantees and are available on request.
7.6. All works carried out or arranged by the company with exception of 3rd party worktop suppliers, building and electrical work will be guaranteed for a period of 2 years.
7.7. All works not covered by the company’s 2 year guarantee will be covered by the 3rd party’s guarantees and can be made available on request.
7.8. The company shall not be liable for any claim whatsoever arising to or indirectly from or attributable to;
7.7.1. All natural products are subject to colour change and the company will not be responsible for changes in colour due to the exposure of natural light.
7.7.2. Accidental damages (a sudden and unintentional event resulting in rip, tear, burn, scratch, puncture or scuff) to components of any product.
7.7.3. Failure to comply with the manufactures or suppliers instructions for the care and use of goods.
7.7.4. The incorrect use/application of any cleaning substances or material.
7.7.5. Damage for which cause cannot be identified.
7.7.6. Damage during transit, storage, neglect, abuse or misuse of any goods.
7.7.7. General wears and tears consistent with age and usage.
7.7.8. Dye transfer from non-colourfast plastics fabrics and clothing.
7.7.9. Damaged caused by contractors.
7.7.10. Any incidence of staining.
7.7.11. Consequential loss of whatsoever nature and loss of the product.
7.7.12. Animal/bird damage (including damaged caused by wild animals/birds or domestic pets including extensive scratching or chewing), termites, insects, moths or vermin.
7.7.13. Fire, scorching, heat damage, flood, burst pipes (including radiator leaks and spillages), sunlight, wind or weather, theft or any similar external cause.
7.7.14 Use of goods other than for private and domestic use.
7.7.15. Civil commotion, terrorism, riot or insurrection, war or any act incidental to war (whether declared or not)
7.7.16. Any goods situated outside the territorial limits.
7.7.17. Cost, expenses or other financial loss in addition to the cost of servicing the guarantee (according to terms and conditions of the guarantee).
7.7.18. Any cause claimed for under any other insurance policy.
7.7.19. Natural characteristics of goods (such as solid woods, marble and stone etc). Natural products will move and the company accepts no responsibility for damage caused directly or indirectly by the movement of any such goods.
7.9. All appliances supplied by the company are covered by the manufactures guarantees and warranties. After completion of works it is the customer responsibility to register any goods.
7.10. All claims that may occur that are covered under the company’s guarantees will be subject to inspection and an un-bias 3rd party professional in the particular defect may need verify. The cost or charge of any 3rd party to inspect the said defect will be at the customer’s expense.
